Appointments

To request an urgent appointment/same day appointment:

• phone us on 0141 770 4052 (Option 1) between 09:00-11:00am

When you get in touch, we’ll ask what you need help with. Our Reception Team may ask a few brief questions to ensure you are allocated to the most appropriate clinician or signposted to the correct service.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 0141 770 4052 (Option 4) between 11:00-18:00pm. 
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 6pm

When you get in touch, we’ll ask what you need help with. Our Reception Team may ask a few brief questions to ensure you are allocated to the most appropriate clinician or signposted to the correct service.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Hospital Treatment

Should you require tests or hospital treatment then you will be informed of your available options. If you require specialist treatment then you will be referred to the appropriate hospital or clinic.

Students

Medical and nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. You will be informed of their presence in advance and if you do not want them to be present at your consultation your wishes will be respected. This will not affect your treatment in any way.

If you cannot attend an appointment for any reason please cancel it.

To cancel your appointment:

• phone us on 0141 770 4052, Monday to Friday from 9am to 6pm
• reply CANCEL to your appointment reminder text message

We have a high level of DNA (Did Not Attend) appointments that could be used for other patients. 

If you need medical help now, use NHS 24 online or Call 111.

NHS 24 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered and gave a child under the age of five.